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Customer Care

 
     
 
 
 
 
 
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Customers First

We initialize our customer care program by listening carefully to our clients, analyzing the information provided, and recommending a solution that will meet their needs.  We respond rapidly to quote requests and expedite orders quickly.  We take pride in finding innovative solutions that meet the structural and aesthetic requirements of architects, contractors, and building owners.  

Four Pillars

We base our customer care program on four principles of service.

  1. Listen to our customers
  2. Design a program that meets their needs
  3. Supply quality products
  4. Provide exceptional customer service

Quick Turn-A-Round

A one-stop-shop approach means we control the entire glazing process from the time an order comes into the plant until the product is installed and inspected.  The latest precision equipment allows Desa to meet deadlines for volume orders and demanding timelines. 

Quality Assurance

Attention-to-detail in all aspects of the glazing industry gives Desa professionals the ability to fabricate systems to exact specifications and to meet exacting quality standards. If unusual construction problems evolve, the Desa team will work with your people to identify issues and address them before they become major problems. 

Maintaining high standards for workmanship, product quality, code, and regulatory compliance assures our clients that we are held accountable to the highest standards of reliability.  Ongoing plant and field audits insure that we deliver quality workmanship and maximum value. 

Desa has the capability to do in house testing of window systems for water and air infiltration and structural capabilities to meet CSA standards. We have also participated in numerous LEED compliant projects.

 
Desa Glass, Calgary
Locations
Desa Glass (Calgary)   MAP
3195 - 9th Street SE
Calgary, Alberta T2G 3C1
P: (403) 230-5011 • F: (403) 230-5040
P: (877) 508-3965 • F: (877) 768-5040

Desa Glass (Edmonton)    MAP
17555-108th Avenue NW
Edmonton, AB T5S 1G2
P: (780) 483-5509 • F: (780) 483-5879
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Desa Glass (Calgary) operates out of a state-of-the-art complex that includes executive offices, warehousing, and manufacturing space. The 24,000 sq. ft. facility is just off Blackfoot Trail at 3195 9th Street S.E., Calgary, Alberta.

Desa Glass (Edmonton) is located at 17555 108th Avenue NW.
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